Refund & Cancellation Policy

Last updated: August 12, 2026

Effective Date: August 2, 2026
Last Updated: August 12, 2026

This Refund & Cancellation Policy explains how subscription cancellations and refund requests are handled for HeroMi, a service operated by Nastvix Inc., a Delaware corporation (“HeroMi,” “Nastvix,” “we,” “us,” or “our”).

This Policy should be read together with our Subscription Terms and Terms of Use.

1. Cancellation

You may cancel your HeroMi subscription at any time through the subscription or billing controls available in your account.

When you cancel:

  • your subscription will not renew for another billing period;

  • no additional recurring subscription charge will be made after the current paid period ends; and

  • you will retain access to paid HeroMi features until the end of the billing period you have already paid for.

Cancellation does not automatically result in a refund for the current billing period.

We do not provide prorated refunds for unused days or time remaining in a paid subscription period unless required by applicable law.

If you experience difficulty canceling your subscription, contact support@heromi.app.

2. Refund Policy

Payments for HeroMi subscriptions are generally non-refundable once successfully processed, except in the circumstances described below or where a refund is required by applicable law.

Refund requests are reviewed individually and are not automatically approved.

3. Circumstances We May Refund

We may provide a full or partial refund where appropriate, including:

  • a duplicate charge;

  • an incorrect amount charged because of an error by HeroMi or our payment processor;

  • a confirmed unauthorized charge; or

  • another exceptional circumstance that we determine warrants a refund.

Requests relating to an accidental subscription renewal are reviewed case-by-case. We do not guarantee a refund solely because a user forgot to cancel before renewal.

4. Duplicate or Incorrect Charges

If you are charged more than once for the same subscription period, or are charged an incorrect amount because of an error attributable to HeroMi or its payment processing, we will refund the erroneous charge after confirming the issue.

5. Unauthorized Charges

If you believe a HeroMi charge was made without your authorization, contact us as soon as possible at support@heromi.app.

We may request information reasonably necessary to verify the payment and investigate the claim.

If we confirm that a charge was unauthorized and a refund is appropriate, we will issue the refund to the original payment method.

Nothing in this Policy limits any rights you may have to dispute an unauthorized or erroneous charge directly with your payment provider or card issuer.

6. How to Request a Refund

To request a refund, email:

support@heromi.app

Please include enough information for us to identify the relevant HeroMi account and transaction.

We ask that refund requests be submitted within 7 days of the charge whenever reasonably possible.

Requests submitted after 7 days may still be considered where:

  • required by applicable law;

  • the circumstances reasonably prevented an earlier request; or

  • we determine, in our discretion, that review is appropriate.

The 7-day request period does not limit any non-waivable rights available under applicable law.

7. Review of Refund Requests

We generally review refund requests within 5 business days after receiving the information reasonably necessary to evaluate the request.

We may approve or deny a request based on:

  • the reason for the request;

  • the payment and subscription history;

  • whether the charge was authorized;

  • whether a billing error occurred;

  • relevant account activity; and

  • applicable legal requirements.

Approval of a refund in one situation does not require us to provide the same result in another situation.

8. Refund Processing

Approved refunds are returned to the original payment method used for the transaction.

After we issue a refund through Stripe, it generally takes approximately 5–10 business days for the refund to appear on your account, depending on your bank or card issuer.

We do not control the processing time of your financial institution.

9. Account Deletion

Deleting your HeroMi account automatically cancels future renewal of any active HeroMi subscription before the account deletion process is completed.

Before you confirm account deletion, HeroMi will show the date through which your current paid access remains available.

Deleting your account:

  • stops future subscription renewals;

  • does not result in additional renewal charges after cancellation;

  • allows access through the remainder of the current paid billing period, where applicable; and

  • does not automatically entitle you to a refund for unused time in the current billing period.

Your account and associated data will then be deleted in accordance with our Privacy Policy.

10. Refunds Required by Law

Nothing in this Policy excludes, restricts, or waives any refund, cancellation, billing-dispute, or other consumer right that cannot legally be waived.

Where applicable law provides you with greater rights than this Policy, the applicable law will control.

11. Relationship to Other Terms

Our Subscription Terms govern subscription enrollment, automatic renewal, recurring billing, and subscription management.

Our Terms of Use govern general use of HeroMi.

If this Policy conflicts with the Subscription Terms regarding eligibility for a refund or cancellation-related remedy, this Refund & Cancellation Policy controls.

12. Contact

Questions about cancellations, charges, or refunds may be sent to:

Nastvix Inc.
HeroMi
Registered office: 8 The Green, STE A
Dover, Delaware 19901
United States

Email: support@heromi.app